Parents & Participants

Common questions about our app for

Parents & Participants

GETTING STARTED

1Basic Tips
  1. Only one (1) email address per account
  2. Add Username to simplify and shorten future
  3. DOB: Use scroll feature after calendar pops up.
  4. Passwords: Minimum of 6 characters
    sign-up
2Connect With A Team– Mine Or My Child’s
First time users automatically go to the Join Team Page.
Existing users select the more options icon in the top right
  • Select Join Team from the list
Enter Team Access Code.
Press submit
3Menu Function
Select Menu Button to Access Full Features

menu-function
menu-function2
4View and Edit my Profile
Select your image or the stock image in the top left
or
Select the more options icon in the top right
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and select Profile
Menu-Profile Select Edit
Edit-Profilie
Save
5Add Documents To Profile
See FAQ topic View and Edit my Profile. From the Profile Page

Select your image or the stock image in the top left
or
Select the more options icon in the top right and select Profile
Select Edit
Select camera icon near the bottom
Profile-add-image
Add image, document type and unique identifier if present. Eg. Drivers License Number
Screenshot_2016-02-23-19-51-30 Save
6Can't Sign Up
There are a few reasons you may not be able to sign up for timegrab. Try the following to get signed up:
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  1. The email address you are using to sign up may have already been entered by the administrator and you already have an account.
    • a. Try going back to the Log in screen.
      Screenshot_2016-02-23-17-50-59
    • b. Enter your email
    • c. Select forgot password
  2. On the sign up screen, try signing up with
    Screenshot_2016-02-23-18-17-48
    • a. user name only
    • b. email only
    • c. username with email
  3. Uninstall the app completely and reinstall.

TEAMS

1Adding Team
Contact TimeGrab to add your team in the app OR on the web: Contact
adding-team
2Connect With A Team– Mine Or My Child’s
First time users automatically go to the Join Team Page.
Existing users select the more options icon in the top right
  • Select Join Team from the list
Enter Team Access Code.
Press submit
3View Roster
Select menu in the top right
Select teams and choose the team page you wish to view
Select Players
Or
On the Home Page select My Teams in top right
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Select the team from the list
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The team name will show on the black line at the top. Select it.
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Select Players
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4View Team Page
Select menu in the top right
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Select teams and choose the team page you wish to view
Screenshot_2016-02-23-18-25-51 Or
On the Home Page select My Teams in top right
Screenshot_2016-02-23-18-21-51
Select the team from the list
Screenshot_2016-02-23-18-22-12
The team name will show on the black line at the top. Select it.
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5I Don’t Have A Team Access Code
Get a Team’s Access Code from
  • The Coach or Instructor
  • Your team’s welcome to timegrab email sent to you
Use search teams feature to find your team.

EVENTS

1Upcoming Events
Events drive our APP, you’ll find the default home page the Events page. Multiple Teams? Select the team you want to view, one at a time on show all.
events
2Adding Events to my Calendar

MESSAGING

1Who Can I Message And Who Can Message Me?
When you select the messaging icon you will see all your conversations. Selecting Contact in the top right, you will have can view and message all the coaches, parent and team participants. All people who are associated with the same team may message each other.
2Also group chat is available for all people associated with the team
1) Access the groups’ chat by selecting the Messages icon and then Contacts icon or

2) go to the team page. To access the team page, see FAQ topic View Team Page

Find the Event Details, Agenda and Media
Go to home screen
Scroll through the timeline and select an event
HomePage3
Once a user selects an event, they can view the event details in the Agenda Tab, message members of the team and the team group chat in the Messages tab. Coaches can use the agenda tab to access the agenda or competition module and capture multimedia notes for all the participants. Coaches, parents and participant can view multimedia notes from all the coaches.
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DRILLS/TRAINING/VIDEO CAPTURE

1Access Lesson Plan Details Before Or After The Event
Go to home screen
Scroll through the timeline and select an event
HomePage3
Here you can find both the event detail and multimedia notes from coaches
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2View The Instructor/Coach’s Comments And Videos
Go to home screen
Scroll through the timeline and select an event
HomePage3
Select Report but to view multimedia notes from all the coaches
Edit-event